FAQ

My priority is that you are happy with your item.

I will accept a return if you are not happy with your item and a full refund will be given. The cost of returning the item to me is the customers to bear. The refund will be processed when the returned item is received and checked that it is in good condition.

Customised and commissioned items cannot be returned.

I have tried to provide as much information as possible for each item, but if you have questions please get in touch before ordering. Each item takes almost a full day to produce and a return is something I’d like to avoid, where possible.

I'm always adding new locations and designs to the store but if you want a location specific to you, I accept commissions.

Click the "Custom Commissions" link in our navigation bar to see my custom pricing.

If you have something 100% custom in mind that you would like to see made just get in touch via the "contact" page and we can explore your idea together.

Please note any custom work may be refined and later added to the store as a general design if suitable. This helps me keep my commission costs as low as possible. For example the boston and chicago designs in my store are the result of commissions initially.

Any private information or customisation requests would be removed before general sale and no items of very specific locations would ever be resold. Only wider general cities that would have general interest.

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